S1 Enterprise Call Center is a fully integrated call center solution that gives your frontline customer service representatives (CSRs) the tools and information they need to increase customer satisfaction and top-line growth. S1 Enterprise Call Center offers a full set of workflows, transactions and core services that meet the specialized needs of the call center environment. In addition to the core services found in the teller and sales platform, S1 Enterprise Call Center provides the customer information, sales and service capabilities, process flows, reporting, and the fulfillment management that are exclusive to call center operations.

Features

• S1 Enterprise Call Center begins with a wide range of transaction and customer care capabilities, which allows CSRs to open accounts, transfer funds, deal with lost or stolen cards, order checks, update information or make stop payments.
• The product integrates with other call center technologies, including interactive voice response (IVR) systems, computer telephone integration (CTI) servers, and automatic call distributor (ACD) systems.
• The objects, engines, and client processes that comprise S1 Enterprise Call Center are also used in the S1 Enterprise Teller and S1 Enterprise Sales and Service, so the branch and call center applications are one system.
• This makes it possible to share a common look and feel, which simplifies training and allow easy movement of personnel between channels.
• Furthermore, the S1 Enterprise data architecture allows information to be shared naturally across applications, which, in turn, can facilitate communication between the branches and the call center.

For a more detailed understanding of S1 Enterprise Call Center, please contact us at moreinfo@s1.com, 1.888.457.2237 or 404.923.3500.